HealthOne?is expanding and seeking a full-time?Healthcare Delivery Coordinator to join our team! We are seeking a qualified professional who is impassioned by wellness, and inspired to support excellence in multidisciplinary healthcare delivery.

Job Summary

The Healthcare Delivery Coordinator will lead and optimize healthcare services across all HealthOne sites by establishing and maintaining high standards of care; coaching and staff recognition; oversight of the clinician journey; measuring success; crafting and delivering impactful messaging; and fostering a supportive culture for interprofessional communities and models of care. This role involves implementing a reward framework, enhancing interdisciplinary awareness and referral systems, and contributing to the development and implementation of healthcare programs and services to ensure healthcare delivery excellence at HealthOne.

Schedule

• Full-time (37.5 hours) Monday – Friday within the hours of 10:00am - 6:00pm
• Occasional evenings & Saturdays may be required due to the nature of the business

Responsibilities

• Lead, standardize and optimize the level of service excellence across healthcare departments to ensure consistent high-quality care delivery
• Act as Project Manager in the development and implementation of new Programs of Care
• Enhance interdisciplinary awareness and collaboration by establishing effective referral frameworks and communication channels
• Coach and recognize staff, oversee the clinician journey, and measure success in healthcare delivery
• Foster a supportive culture for interprofessional communities and models of care
• Implement a reward framework to incentivize excellence in healthcare delivery
• Oversee the implementation of these initiatives, tracking and measuring their impact on patient care and staff engagement
• Collaborate with various departments to ensure alignment and seamless integration of interdisciplinary efforts.
• Continuously assess and adjust strategies to optimize service excellence, reward systems, and interdisciplinary relationships to support diverse care models, operational efficiency, and improved patient outcomes

Why Work with HealthOne?

• Supportive & positive leadership team
• Opportunities for continuous development
• Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

Compensation

• $70,000 to $90,000 per year

Requirements

• Bachelor's degree in Healthcare Administration, Public Health, or a related field
• PMP designation and/or related project management experience
• Proven experience in a healthcare setting, preferably in a coordination or managerial role
• Excellent communication and interpersonal skills to interact effectively with healthcare providers, patients, and insurance companies
• Knowledge of healthcare regulations and compliance standards
• Proficiency in medical terminology and understanding of healthcare procedures.
• Solid work ethic, organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
• Self-starter, motivated by goals, and eager to wear multiple hats to be able to grow with us
• Openness to feedback, coaching and strategic planning to improve the practice, attain and manage KPIs, and reach business goals
• Tech savvy and proficient with MS Office (MS Word, Excel, Outlook)

Nice-to-Haves

• EMR experience
• Knowledge and experience with OHIP and insurance billing processes

Company Profile | About HealthOne

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together 8 departments under one roof. Our clinics in the North York, Toronto Harbourfront, and King West (The Well) neighbourhoods allow us to deliver holistic healthcare to patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives – and YOU can help us achieve this!

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as a professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

Within the HealthOne culture, we are committed to treating every employee with dignity and respect. We strive to be fair and just while creating work environments where our employees can be at their best. Employment decisions are based on qualifications, merit, and business need. Requests for accommodation due to a disability or any other protected groups can be made at any stage of the recruitment process and during employment.

We truly appreciate all those interested in joining our team. Only candidates that are invited to participate in the interview process will be contacted.