HealthOne is seeking a Patient Care Coordinator to join our team!

HealthOne is comprised of 8 different practices, each with their own specialized admin teams. Patients enjoy visiting many of our various services and you will be the constant friendly person they see each time they return.

Your workdays will by dynamic and no two will look the same. Some patients will depend on you to guide them through the facility, and others will have questions on who we are & what services we offer. You will be the initial and ongoing point of contact for our community members and will have the opportunity to facilitate the first steps in each of their journeys to more healthy, inspired lives.

If you are passionate about holistic healthcare delivery, are energized by connecting with new people, and have a proven foundation in establishing memorable guest experiences, we would love to hear from you!

Schedule

• Openings range from part-time to full-time hours
• Flexibility to work within operating hours preferred, including evenings & weekends as-needed

Locations

• Location options may vary across across the following:
  • Downtown Toronto
    • 110 Harbour Street
    • The Well at 486 Front Street
  • North York
    • 5292 Yonge St.

Job Summary

In this truly unique opportunity, you will play an integral role in ensuring extraordinary guest experiences and deepening relationships with our local community. The key responsibilities will be centred around fostering an inviting environment, creating meaningful connections and contributing to smooth operations within your scope. As such, our ideal candidate has a contagiously uplifting energy, coupled with a passion for engaging with and helping others.

Responsibilities

• Interact compassionately with all guests to ensure they feel welcomed, accommodated, and encounter a memorable 5-star experience.
• Establish an in-depth understanding of our services and find opportunities to further educate on offerings that may be of interest to patients.
• Efficiently handle all daily duties with pristine attention to detail, including but not limited to answering & forwarding phone calls, managing the general email inbox, and distributing mail & packages.
• Support with the organization, execution and overall success of promotional events & programs hosted within the clinic.
• Actively seek out opportunities to improve and expand our patients’ experience in the clinic, while assisting the management team to maximize clinic performance and growth.

Why work with HealthOne?

• Supportive & positive leadership team
• Work within a modern 10,000 sq ft. facility in downtown Toronto
• Opportunities for continuous development
• Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences

Compensation

• Competitive hourly rate offered
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

Requirements

• 1+ years of guest services experience, ideally in the health or retail industry
• High degree of professionalism, with impeccable communication and client-focused skills
• Excellent organizational skills, keen attention to detail and a reputation for being flexible & hard-working
• Ability to work independently or within a team and thrive in either environment
• Tech savvy and proficient with MS Office (MS Word, Excel, Outlook)
• Ability to work evenings and weekends based on business needs

Nice to Have

• Post-secondary education or proven personal interest in health & wellness or a similar topic.
• Training as well as experience in experiential marketing and/or sales.
• Event planning experience.

About HealthOne

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together 8 departments under one roof. Our clinics in the Harbourfront, North York, and King West (The Well) neighbourhoods allow us to deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives – and YOU can help us achieve this!

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as a professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

Within the HealthOne culture, we are committed to treating every employee with dignity and respect. We strive to be fair and just while creating work environments where our employees can be at their best. Employment decisions are based on qualifications, merit, and business need. Requests for accommodation due to a disability or any other protected groups can be made at any stage of the recruitment process and during employment.

We truly appreciate all those interested in joining our team. However, at this time only candidates that are invited to participate in the interview process will be contacted.